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Zoho Forms

Zoho Forms

Overview

What is Zoho Forms?

Zoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 10 features
  • Multiple question types (10)
    8.0
    80%
  • Standard reports (10)
    7.5
    75%
  • Response tracking (10)
    7.0
    70%
  • Analytics (10)
    6.5
    65%

Reviewer Pros & Cons

View all pros & cons
Verified User
Analyst in Sales
Automotive Company, 51-200 employees
Verified User
Technician in Information Technology
Computer & Network Security Company, 51-200 employees
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Pricing

View all pricing

Free

$0

Cloud
per month

Basic

$10

Cloud
per month

Standard

$25

Cloud
per month

Entry-level set up fee?

  • $10 per month
    Optional
For the latest information on pricing, visithttps://www.zoho.com/forms/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

How-to track partial entries & form abandonment in Zoho Forms

YouTube
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Features

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

7
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

6.9
Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

6
Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

7
Avg 8.1
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Product Details

What is Zoho Forms?

Zoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on all mobile devices. Zoho Forms also offers native mobile applications for iOS and Android devices.

According to the vendor, key benefits include:

  • A web and mobile form builder. Drag and drop fields to add them to a form.

  • Field and form rules so that users can set a spontaneous flow for a form.

  • Task assignments and approval workflows to keep productivity on the move.

  • Graphical analytics to track entries, conversion rates, and response errors.

  • Mobile apps, and offline support so that users can save data on their devices and sync them when they're back online.

Zoho Forms Features

Survey Format & Appearance Features

  • Supported: Online surveys

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Question bank
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching

Survey Reporting & Analytics Features

  • Supported: Response tracking
  • Supported: Data export
  • Supported: Real-time results
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations
  • Supported: Analytics

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Email distribution
  • Supported: Cross-channel distribution
  • Supported: Embeddable surveys
  • Supported: Site intercept surveys
  • Supported: Anonymous responses
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey
  • Supported: Respondent restrictions

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls

Additional Features

  • Supported: Mobile app builder
  • Supported: Native apps for iOS and Android
  • Supported: Offline form submissions
  • Supported: Email notifications
  • Supported: Customizable form templates
  • Supported: Pre-made and custom themes
  • Supported: Form and report sharing
  • Supported: Printable QR code
  • Supported: User management
  • Supported: Task assignment
  • Supported: Form analytics
  • Supported: Integrations with Zoho CRM, Zoho Support, Zoho Subscriptions and Zoho Sheet
  • Supported: Integrations with Google Docs and MailChimp
  • Supported: Interated with Google Apps
  • Supported: Data migration to Zoho Creator

Zoho Forms Screenshots

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Zoho Forms Video

Forms for mobile teams

Zoho Forms Integrations

Zoho Forms Competitors

Zoho Forms Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Wufoo, Formstack Forms, and Google Forms are common alternatives for Zoho Forms.

Reviewers rate Data export highest, with a score of 9.4.

The most common users of Zoho Forms are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(58)

Attribute Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
May 01, 2024

Simple to set up and use. Could have better integration though.

Verified User
Technician in Information Technology
Computer & Network Security Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We have a small number of information gathering forms that enable our teams evaluate and manage services we provide to our customers. Zoho Forms is a relatively simple solution as there are not too many technical difficulties to overcome meaning it is ideal for our administrative teams to manage. Design of forms is mostly drag and drop so that is quite simple. Our main bugbears with it are the creation and management of branded templates and integration with Zoho Sign which is not particularly user friendly, especially when it is created by the same company...
Pros and Cons
  • Simple Design
  • Form Creation
  • User Friendly
  • Integration with other platforms e-sign etc
  • Company branding
  • Sharing Forms
Likelihood to Recommend
We collect products from customers so a simple form so we can get addresses, building details, locations, safety requirements is great and it can also update our CRM.

We also use Zoho Forms to manage our periodical health and safety checks and operate them on a tablet for our facilities team to manage.
September 20, 2021

The one and only Online Form Builder you should be using for your business workflows.

Humayun Farooqi | TrustRadius Reviewer
Humayun Farooqi
Customer Success Manager
Tarsil.pk (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are using Zoho Forms to capture leads from our website to Zoho CRM; in the form of a contact form which is embedded with the live chat as well as in the contact us page or landing pages of different industries we provide services to. It is also being used to capture trouble tickets from our existing users which in turn initiates a ticket in Zoho Desk.
Pros and Cons
  • It is a drag and drop custom form builder.
  • It is able to send email/SMS and app notifications once it is submitted.
  • It integrates with other Zoho services like Zoho CRM, Zoho Desk, etc.
  • The free version has only 1 user which should be at least 3 as with the case with all other Zoho apps.
  • The Zoho Forms website is not mobile friendly which is a disappointment.
  • As with the case with most of the apps of Zoho, "Control Panel" should be renamed to "Settings" as it cause confusion for new users.
Likelihood to Recommend
Even if you cannot afford to pay for a Form builder, along with your CRM, i would strongly recommend Zoho Forms as it has the best mobile app as compared to other tools. The form submission notifications in the form of app notification, email or SMS is a very strong feature of Zoho Forms as well as other features like integration with other apps and form approval feature. However if you have 3 users for the free version of Zoho, only one of them will be able to use Zoho Forms which turns out to be a negative point of this app.
August 10, 2021

A great Survey Software For Business

Verified User
Employee in Finance and Accounting
Consumer Electronics Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We have been using Zoho Forms and it works well when it comes to handling surveys. From creating online forms to creating customizable surveys such as questionnaires, the software offers all that we need. In addition, it is easy to use, affordable. and easily integrates with other Zoho products. With Zoho Forms, it has been easy to gather customer feedback as well as handle some internal surveys.
Pros and Cons
  • Zoho Forms is easy to use and very affordable
  • Zoho is highly customizable
  • Sharing data online is easy thanks to the online forms
  • The survey templates make the tool easy to understand creating quick surveys is easy.
  • The software has been working well and I have had no major challenges navigating or using the software.
Likelihood to Recommend
Well, I would recommend Zoho Forms without a second thought because I have used it without problems. It is easy to use, offers all the features one would need for such software, and most importantly, it integrates with other Zoho products effortlessly.
January 25, 2020

Great for gathering repetitive info and customizable

Verified User
C-Level Executive in Other
Online Media Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Zoho Forms is being used by my organization for building client questionnaires, customized entry form creation/web design, and for gathering prospective data. It is being used across the whole organization. It addresses client details needed from every potential contact, Streamlining repetitive tasks such as gathering contact info from prospective clients and customers.
Pros and Cons
  • Drag and drop method for building forms.
  • Saving customized forms for later use.
  • Easier integration between Zoho CRM and Zoho Forms
  • Pre-filled client info or ways to easily import info to forms from Zoho CRM
Likelihood to Recommend
This is great for creating surveys, contact info, and other details. I especially like the duplicate feature. It comes in handy when dealing with more than one client at a time. Sometimes, multiple customers will need to fill out the same form. This is where Zoho Forms shines. The best that I have used so far.
February 11, 2019

Quality forms to improve / complement your services

Alexis Correa | TrustRadius Reviewer
Alexis Correa
Dueño principal
MiNuevoSitio.com (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
This software has benefited us in that it helps us receive feedback from our clients or prospects regarding services or new proposals. It allows us to segment business opportunities. In a simple way, we can create and share forms, and it also has some predesigned forms that you can easily customize according to your needs. It also allows us to embed it easily to the website.
Pros and Cons
  • Create and customize forms easily.
  • Share forms electronically.
  • Share forms by social networks.
  • Embed forms on a website.
  • You can create forms with digital signatures.
  • Statistical reports.
  • So far I have done well, I have had no problems.
  • In some cases, I would like to click on one of the registers and send an email.
  • A good idea would be an integration with Zoho Mail to create templates within the survey.
Likelihood to Recommend
Zoho Forms is very useful in many scenarios. If you want to keep active in requesting information from customers then this software is an excellent alternative. It is very important for us to know the experience of the service offered to our customers. In the same way, this allows us to share these experiences.
March 30, 2018

Zoho forms, easy way to get what you need

Verified User
Administrator in Customer Service
Accounting Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use it everywhere on our website as well as in our processes for sales and onboarding new clients. It addresses our need to ask for different information when it comes to our different services as well as products.
Pros and Cons
  • Easily linkable to CRM
  • Easily linkable to website - Wordpress
  • Clean look online
  • Customization of colors
  • Customization of font
  • Easier to link to MailChimp
  • Easier to link to email campaign software in general that is not from ZoHo
Likelihood to Recommend
Zoho forms is especially well suited for when you need multiple contact us forms on your website for lead capture. It is also a great candidate for when you are using any of their other solutions because they all communicate so well together. That is a very nice bonus for companies who need to be integrated on a deep level.
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